Reach out to us
Need help? Our support team is ready to assist with account-related questions, verification, payments and withdrawals, technical concerns, or general feedback about promotions, bonus balance, free spins, slots or the live casino. Reach out anytime via live chat, email or phone for fast, practical help with recent wins, cashier issues or gameplay problems. Our team also handles queries about active promotions, cashier limits and VIP benefits, and will advise next steps.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (live chat 24/7, email replies within a few hours) |
| General Enquiries | [email protected] (billing and verification; email response 24-48 hrs) |
| Affiliate Enquiries | [email protected] (partner programmes and payments; manager replies within 24 hrs) |
| Phone | +1 312 467 9201 (English line) |
| Working Hours | Mon-Fri, 09:00-23:00; Sat-Sun, 10:00-20:00 |
Email Support
Email is our preferred contact method for detailed requests, account issues, or cases that need documents or explanations. When you write, use a clear subject line and include up-to-date contact details and any reference numbers to help us process your request faster. This reduces delays and lets our team respond accurately with any follow-up instructions or verification steps.
Contact Form
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day; simple questions often get a same-day reply. Complex issues such as large withdrawals or account investigations may require extra time and could take several days while we review details. We’ll update you by email and live chat as your case progresses.
Feedback
We’d love to hear your feedback, suggestions, or ideas to improve Mania’s site and services. Share what you like, what needs fixing, or features you’d like to see. Every message is read carefully by our team and helps shape updates, promotions, and usability improvements. Send your thoughts via live chat or email and we’ll review them promptly.